Frequently asked questions
Common questions about orders, refills, top-ups and accounts.
Orders
Do you need my social account password?
No. We only take a public profile or post link and a quantity. We never ask for a password.
When does an order start?
Each service lists its typical time. Instant start tiers usually begin within minutes.
Can I cancel an order?
Before it starts, yes. Cancel it in your order list and the amount goes back to your balance at once. Started orders cannot be cancelled.
What if only part is delivered?
Orders that end as partial are refunded to your balance for the undelivered quantity.
Tiers and refills
How do Value and refill tiers differ?
Value is the lowest price without refill. The 60 and 180 day tiers let you request a refill of dropped counts within that period.
How do I request a refill?
For completed or partial refill tier orders, press the refill button in your order list. Each order can have one open request.
How do Instant start and Spread delivery differ?
Instant start delivers quickly. Spread delivery is split across the day so it looks natural.
Top-ups and balance
What is the minimum top-up?
Top-ups run from $20 to $5,000. A 10% bonus starts at $40 and reaches 50% at $5,000.
How can I pay?
USDT and USDC (TRON, BNB Chain, Ethereum, Solana), BTC, ETH, BNB, SOL or LTC.
Can I withdraw my balance?
The balance is for orders only and cannot be withdrawn. Refunds also go back to the balance.
Account
Is there an email check at sign up?
No. Your email is the name you log in with. We do not send emails.
What does Keep me logged in do?
When checked, you stay logged in for 30 days. Otherwise you are logged out when the browser closes.
When can I use support?
Once a top-up has been credited, open a ticket from Support in your dashboard with the order number attached.